Slide One

Financial Credit Services

Collections Process Outsourcing: Print / Mail / Electronic
Manatee County Utilities Billing

Title:

Collection Letter Outsourcing Project

Vertical Market:

Collections Industry

Client:

Financial Credit Services

Program Objectives:

The project objective was to enhance the look and design of the collection letters with the addition of color logos and highlight color on the amount due, while staying within the customers' existing mailing budget. Prior to conversion the client was also experiencing mailing delays and lower response from a generic spot color form. Following the conversion and enhancements implemented by Southwest Direct, the customer saw a number of benefits including cost containment, improved open rate, higher collections, shortened delivery time and increased brand recognition.

Distribution:

#10 double-window envelope, #9 single window envelope, 8.5 x 11 custom full color form, data processing (CASS, NCOA, DPV, LACS, Presort), variable digital imaging, folding, inserting and delivery to the post office within 24 hours.

Description:

Southwest Direct was able to successfully convert and produce over half a million documents for FCS. The process was then replicated for sub-accounts dealing with medical billing and medical finance.

Results:

Customer Benefits: Improved print mail processing turnaround time, cost containment, increased brand awareness.