Slide One

Bonita Springs Utilities

Outsourcing Utility Billing Statements
Bonita Springs Utilities

Title:

Outsourcing of Utility Billing Statements

Vertical Market:

Utility Billing

Client:

Bonita Springs Utilities, Inc.

Program Objectives:

Project objective was to have Bonita Springs Utilities reduce overhead and improve staff efficiency by outsourcing the printing and mailing of utility bills that were formerly an in-house process. Bonita Springs Utilities was able to migrate from an in house setup with its own printing and mailing equipment and staff, to an off-site solution at Southwest Direct. This allowed Bonita Springs Utilities to terminate the leases on expensive and under-utilized printing and mailing equipment as well as improve efficiency. The Southwest Direct solution eliminated the need for purchasing forms and envelopes, toner, postal software, as well as the lease payment. The process was streamlined, instead of working with 6 different vendors, a single vendor solution was introduced. The outsourced solution represented a significant savings in time and money over the in-house setup. The project launched on time and within budget.

Distribution:

#10 double-window envelope, #9 single window envelope, 8.5 x 11 custom full color form, data processing (CASS, NCOA, DPV, LACS, Presort), variable digital imaging, folding, inserting and delivery to the post office within 24 hours.

Description:

Southwest Direct was able to successfully outsource over a quarter million documents annually for Bonita Springs Utilities. By outsourcing production of their statements to Southwest Direct, Bonita Springs Utilities is expected to save $25,000 per year in materials and labor.

Results:

Customer Benefits: Cost savings, reduction in fixed cost and overhead. Improved cash flow, and staff efficiency.